Effective July 22, 2026

Privacy Policy

This Privacy Policy explains how Patchwork Games SL processes personal information when families use KidsRadar (also known as KidsProtect), our mobile applications, website, support, and related family-safety services (together, the “Service”).

1. Who We Are

Patchwork Games SL is the operator of KidsRadar and the controller of the personal information described in this policy. We are a company registered in Spain with CIF B75907659 and registered office at Paseo Can Vinyes, 27, 08860 Castelldefels, Barcelona, Spain.

Privacy questions and requests can be sent to support@kidsradar.app.

2. Who This Policy Covers

This policy covers adults who create or manage a family account, children whose devices are connected to that account, other authorised family members, website visitors, and people who contact support. The adult who sets up a child profile or connects a child device must be the child’s parent, legal guardian, or another person authorised to do so.

3. Information We Process

Account and family information

We may process names or display names, email addresses, phone numbers and family relationships where provided, profile photos selected or captured by a user, authentication and account identifiers, family-group membership and roles, parent-child pairing details, subscription status, account preferences, and information needed to verify or recover an account. If you choose a profile photo, the app receives the image you select or capture; it does not receive your entire photo library.

Location and safety information

When the relevant feature and device permission are enabled, the Service may process precise and background location, timestamps, location history, saved places and geofences, arrival or departure events, SOS events, and related safety alerts. This information is used to show authorised family members where a connected child device is and to operate the safety features the family has chosen.

Communications and audio

We process messages and their metadata when family members communicate through the Service. If voice-message or live-audio features are used, we may process recordings, audio streams, session details, and microphone permission status to deliver those features. Audio access requires the relevant device permission and is intended only for transparent, child-safety use within the family.

Device, activity, and app-usage information

We may process device and app identifiers, operating-system and app version, push-notification tokens, IP address, language and time zone, connectivity, battery level and charging state, permission status, device status, and diagnostic or security events. Where enabled and permitted by the operating system, we may also process app and screen-usage information, app-blocking settings, and step-count information. Step-count information is accessed only after the applicable motion or physical-activity permission is granted and is used only for the family feature for which it is displayed.

Analytics and diagnostics

Release versions of the app process product-interaction and diagnostic information, including app sessions, screens and features used, onboarding progress, permission choices, subscription interactions, safety-feature events, error details, app role, and pseudonymous device, install, or account identifiers. We use Firebase Analytics, Firebase Crashlytics, and GameAnalytics to help us understand feature use, measure reliability, and investigate crashes. This information is used for product operation and improvement, not for targeted advertising.

Purchases and support

For subscriptions, we receive purchase and entitlement information from the relevant app store, such as product, transaction, status, and expiry details. We do not receive full payment-card details. If you contact us, we process your contact details, message, attachments, and the information needed to investigate and respond.

Website information

When you visit our website, our hosting systems may process standard request information such as IP address, browser type, requested page, date and time, and security logs. We use this information to deliver, protect, and maintain the website.

4. How We Use Information

We use personal information to:

• create accounts, connect family members, and authenticate users;
• provide location sharing, saved places, alerts, messaging, audio, app-usage, device-status, and other requested family-safety features;
• send service, security, subscription, and safety notifications;
• process subscriptions and confirm access to paid features;
• provide support and respond to privacy or account requests;
• protect children, users, the Service, and our legal rights;
• analyse feature use, diagnose faults, and improve the reliability and usability of the Service;
• comply with legal obligations and enforce our terms.

5. Legal Bases for Processing

Where the General Data Protection Regulation or similar law applies, we rely on the following legal bases as appropriate:

• Contract: processing needed to provide the Service requested by the adult account holder and administer the account.
• Consent: processing based on a valid choice, including where consent is required for a device capability or particular use. A device permission can be changed in device settings, although disabling it may stop the related feature from working.
• Legitimate interests: securing, supporting, maintaining, and improving the Service, preventing misuse, and defending legal claims, after balancing those interests against the rights of adults and children.
• Legal obligation: processing needed to comply with law, lawful requests, accounting duties, and consumer-protection obligations.

6. Children’s Privacy

KidsRadar is intentionally designed for family use that may involve children. A child does not need to be excluded from the Service simply because of age. Instead, an authorised adult must set up or approve the family relationship, choose the features used for the child, provide any legally required permission or consent, and explain the monitoring in a way the child can understand.

Parents and guardians must use the Service transparently, proportionately, and in the child’s best interests. Children have privacy rights of their own. If we learn that a child profile was created without appropriate authority, we may restrict the account and delete the information after reviewing the circumstances. A child, parent, or guardian can contact us with a concern at any time.

7. When We Share Information

We may share information only as needed with:

• Authorised family members. Information selected for a family feature, such as a child’s location, device status, alerts, or messages, is made available to authorised members of that family group.
• Service providers. Hosting, database, storage, communications, push-notification, analytics, crash-reporting, customer-support, security, and technical providers process information for us under appropriate terms.
• Platform and app-store providers. Apple, Google, or another platform provider may process device, notification, purchase, and diagnostic information under its own terms and privacy policy.
• Professional advisers and authorities. We may disclose information where reasonably necessary for legal advice, a legal claim, a lawful government request, or to protect a person from harm.
• Business transfers. Information may be transferred as part of a merger, financing, reorganisation, or sale, subject to appropriate confidentiality and data-protection safeguards.

We do not sell or rent personal information. We do not allow children’s personal information to be used for behavioural or targeted advertising.

8. International Transfers

Some providers may process information outside Spain or the European Economic Area. Where required, we use an adequacy decision, approved contractual safeguards, or another lawful transfer mechanism and apply supplementary protections appropriate to the information and risk.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, whether the account is active, the family feature involved, safety and security needs, backup cycles, and legal obligations. When information is no longer needed, we delete or anonymise it. Limited records may be retained to meet legal, accounting, fraud-prevention, dispute, or security requirements.

10. Security

We use reasonable technical and organisational safeguards designed to protect personal information, including access controls, secure transport, monitoring, and measures intended to limit access to people and providers who need it. No online service can guarantee absolute security. Please use a strong account credential, protect connected devices, and contact us if you suspect unauthorised access.

11. Your Privacy Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a portable copy of personal information, object to certain processing, and withdraw consent without affecting earlier lawful processing. A parent or guardian may exercise rights for a child where permitted, and a child may also have rights that can be exercised directly.

To make a request, email support@kidsradar.app. We may ask for information needed to verify identity, authority, and the family account. You can also request account deletion through our account-deletion page. We may retain information where an exception under applicable law applies, and we will explain that decision when required.

You may complain to the Spanish Data Protection Agency (AEPD), another data protection authority where you live or work, or the authority where you believe an infringement occurred. We encourage you to contact us first so we can try to resolve the concern.

12. Changes to This Policy

We may update this policy as the Service, law, or our practices change. We will publish the updated policy here, revise the effective date, and provide additional notice through the Service when a change is material and the law requires it.

13. Contact Us

Please also read our Terms of Use / EULA.